Set milestones for a project

Key Milestones for “Customer Relationship Management (CRM) System Development”

1. Project Initiation and Planning Phase Completion
   • Objective: Establish a clear understanding of project scope, objectives, stakeholders, and resource allocation. Define the project team and set expectations.
   • Timeline: Week 1–2
   • Outcome: Signed off project charter, scope document, resource allocation plan, and stakeholder communication plan.
2. Requirements Gathering and Analysis Completion
   • Objective: Conduct meetings with key stakeholders to gather detailed functional and non-functional requirements for the CRM system.
   • Timeline: Week 3–5
   • Outcome: Documented and approved requirements, including use cases, user stories, and technical specifications.
3. Design Phase Completion
   • Objective: Finalize system architecture, user interface (UI) designs, and database structure based on requirements.
   • Timeline: Week 6–8
   • Outcome: Signed off design documents, including wireframes, database schemas, and technical architecture diagrams.
4. System Development and Coding Completion
   • Objective: Develop the CRM system following an iterative approach (e.g., agile sprints), ensuring all functional requirements are met.
   • Timeline: Week 9–16
   • Outcome: Completed software with basic functionality, including user authentication, dashboard, customer management, and reporting.
5. Internal Testing and Quality Assurance
   • Objective: Perform internal quality checks, unit testing, and integration testing to ensure all system components work seamlessly.
   • Timeline: Week 17–20
   • Outcome: Report on bugs identified and fixes applied, successful completion of internal tests.
6. User Acceptance Testing (UAT) Completion
   • Objective: Invite a small group of end-users to test the CRM system in a real-world scenario to ensure it meets business needs.
   • Timeline: Week 21–24
   • Outcome: Signed-off UAT report with feedback on improvements and any issues that need to be addressed.
7. Deployment and Go-Live
   • Objective: Deploy the CRM system into the production environment and provide initial training to users.
   • Timeline: Week 25
   • Outcome: Live system available to all users, initial training sessions completed, and support plan in place.
8. Post-Go-Live Support and Maintenance
   • Objective: Provide ongoing support for bug fixes, user inquiries, and necessary system updates.
   • Timeline: Week 26–ongoing
   • Outcome: Reduced incidents, system stability improvements, and performance monitoring.
9. Project Closure and Final Report
   • Objective: Evaluate the project’s success based on initial goals, document lessons learned, and close the project.
   • Timeline: Week 27
   • Outcome: Final project report, project closure sign-off, and resource handover.