€24.24 – €27.88
Process Description: Customer Order Fulfillment Process
- A customer places an order online, which is logged into the system.
- The order is sent to the warehouse for picking, packing, and shipping.
- The warehouse team manually verifies inventory availability.
- If inventory is insufficient, the procurement team is notified, delaying fulfillment.
- Orders are shipped to customers after confirmation.
Identified Bottlenecks:
- Manual Inventory Verification:
- Description: The warehouse team manually verifies stock availability, which is time-consuming and prone to errors.
- Impact: This delays the order processing time and increases the likelihood of inaccuracies in stock records.
- Procurement Notification:
- Description: The notification to the procurement team about insufficient inventory is not automated, leading to communication delays.
- Impact: This prolongs the restocking process, resulting in extended delays in order fulfillment.
- Shipping Confirmation Lag:
- Description: Orders are queued for confirmation before shipping, often delayed due to a lack of dedicated resources during peak times.
- Impact: Customer satisfaction is negatively impacted due to delayed deliveries, and operational efficiency decreases.
