Draft Response in Formal Writing Style:
Dear [User’s Name],
Thank you for sharing your feedback. We sincerely apologize that our product did not meet your expectations and for any inconvenience this may have caused. We take all concerns regarding the quality of our products seriously, and your comments have been escalated to our quality assurance team for further review.
In order to assist you further, could you kindly provide more specific details regarding the issues you encountered? This will help us address the matter more effectively and ensure that we resolve any issues as quickly as possible. Additionally, if you would like, we can offer you a replacement or initiate a refund, depending on your preference.
Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. We look forward to your response and are committed to ensuring that your experience with our company improves.
Warm regards,
[Your Name]
Customer Support Team
[Company Name]
