€25.91 – €28.41
Recommendations:
- Enhance Customer Engagement Programs: Given the decline in retention, it’s crucial to implement or improve customer loyalty programs. Personalized communication, rewards, and targeted promotions could increase engagement and reduce churn.
- Identify and Address Pain Points: Use customer feedback and satisfaction surveys to identify specific areas of dissatisfaction. Focus on improving these areas, such as product quality, customer service, or the user experience, to strengthen customer loyalty.
- Implement Predictive Analytics for Retention: Leverage predictive models to identify customers at risk of leaving. Proactive retention strategies, such as personalized offers or follow-up communication, can be applied to reduce churn and retain high-value customers.
