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Definition:
First Response Time measures the average time it takes for a customer service representative to respond to a customer inquiry or support ticket. This metric is critical for evaluating responsiveness and customer satisfaction.

Formula:
FRT = Total Time to First Response / Total Number of Tickets

Target/Benchmark:
The benchmark for First Response Time is under 1 hour for high-priority tickets and 24 hours for standard inquiries.

Example:
If a customer submits a ticket at 10:00 AM and receives a response at 10:30 AM, the First Response Time for this case is 30 minutes, which meets the target for high-priority tickets.

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How to Use Prompts

Step 1: Download the prompt after purchase.

Step 2: Paste the prompt into your text-generation tool (e.g., ChatGPT).

Step 3: Adjust parameters or use it directly to achieve your goals.

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License Terms

Regular License:

  • Allowed for personal or non-commercial projects.
  • Cannot be resold or redistributed.
  • Limited to a single use.

Extended License:

  • Allowed for commercial projects and products.
  • Can be included in resold products, subject to restrictions.
  • Suitable for multiple uses.
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