€21.12 – €23.99
Tasks:
- Project Initiation:
- Define project scope and objectives.
- Identify key stakeholders and project team members.
- Conduct a kick-off meeting to align on project goals, timelines, and deliverables.
- Needs Analysis & Requirements Gathering:
- Conduct stakeholder interviews to identify system requirements.
- Analyze current CRM system and identify areas for improvement.
- Document user stories and functional requirements.
- System Design:
- Develop initial wireframes and system architecture.
- Create a detailed technical design, including database structure and UI/UX designs.
- Review design with stakeholders and gather feedback.
- Development:
- Begin the development of core CRM features (e.g., customer data management, communication tracking, sales pipeline).
- Integrate third-party tools (e.g., email marketing, customer support).
- Conduct regular code reviews to ensure quality.
- Testing:
- Conduct unit and integration testing for individual modules.
- Perform user acceptance testing (UAT) with a select group of end-users.
- Address any issues or bugs identified during testing.
- Training & Documentation:
- Develop user manuals and training materials for end-users.
- Conduct training sessions for employees on how to use the new CRM system.
- Provide technical documentation for system administrators.
- Deployment:
- Prepare the production environment for deployment.
- Deploy the CRM system in stages to ensure minimal disruption.
- Monitor system performance and address any post-launch issues.
- Post-Implementation Review:
- Collect feedback from users regarding system performance and usability.
- Identify and prioritize areas for future improvements.
- Prepare a final project report and conduct a project close-out meeting.
- Project Closure:
- Ensure all deliverables have been met and formally close the project.
- Archive project documentation for future reference.
- Celebrate project success and recognize team contributions.
