€24.21 – €27.00
Introduction
Service disruptions, while inconvenient, are an inevitable part of technology-driven services. Transparent and effective communication during such incidents is crucial in maintaining customer trust and satisfaction. This message aims to notify users of the temporary outage in [Service Name], provide details on the nature of the issue, and reassure them that efforts are underway to restore the service.
Method
The communication was crafted by identifying the key elements needed for transparency and clarity, including:
- A direct statement of the issue (temporary outage).
- A description of what is being done to resolve the problem.
- An estimated time frame for resolution (if available).
- Instructions on how to contact support if further assistance is required.
Results
The message below effectively informs customers about the outage, with an emphasis on clarity, empathy, and support.
