Privacy Policy

1. Introduction
Welcome to Promt Hub! This Privacy Policy outlines how we collect, use, and protect your personal information when you access and use our website and services. By using our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

2. Who is the Data Controller
Dzintrix Company S.R.O., Reg. No. : 222 09 468, legal address:  Na Čečeličce 425/4, 150 00, Praha 5, Czech Republic (referred to as “Company,” “we,” or “us”), is the data controller responsible for processing your personal information. As the data controller, we determine the purposes and methods for handling the information collected on our platform.

For questions or concerns about your personal data, contact us at:
Email: support@promt-hub.com

3. Information We Collect
We may collect various types of information, including but not limited to:

  • 3.1. User Account Data: Login details, activity logs, and similar data.
  • 3.2. Identity Information: Name, surname, date of birth, ID details, and other personal identifiers.
  • 3.3. Contact Details: Email, phone number, and address.
  • 3.4. Legal Compliance Data: Information for legal and regulatory requirements (e.g., AML, sanctions).
  • 3.5. Authentication Data: Usernames, passwords, and biometric data.
  • 3.6. Transaction Data: Transaction history and related details.
  • 3.7. Payment Information: Credit card details, bank account information, and balances.
  • 3.8. Financial Information: Source of funds, employment status, and financial details.
  • 3.9. Communication Data: Customer support inquiries, email exchanges, and communication logs.
  • 3.10. Technical and Device Data: IP address, device type, browser information, etc.
  • 3.11. User Support Data: Data generated during customer support interactions.
  • 3.12. Marketing Data: Preferences, interactions with promotions, and loyalty program data.
  • 3.13. On-Site Video Surveillance Data: Video data collected at office premises.

4. How We Collect Information
We gather information using various methods, including:

  • 4.1. Direct Engagement: Information provided when creating accounts or interacting with our services.
  • 4.2. Cookies and Technological Tools: Data collected through cookies and similar technologies.
  • 4.3. Third-Party Sources: Data from third-party service providers or publicly available sources.

5. How We Use Collected Information
Your information is used for the following purposes:

  • 5.1. Creating and managing user accounts.
  • 5.2. Delivering services and fulfilling contracts.
  • 5.3. Verifying identity and authentication.
  • 5.4. Processing transactions and managing orders.
  • 5.5. Providing customer support and communication.
  • 5.6. Ensuring compliance with legal obligations.
  • 5.7. Improving and developing our services.
  • 5.8. Preventing fraud and ensuring security.
  • 5.9. Personalizing content and marketing.

The legal bases for processing include contractual necessity, legal obligations, consent, and legitimate interests.

6. Necessity to Provide Information
Certain data is essential for accessing services, such as creating accounts or completing transactions. Other information is optional and can be managed via account settings.

7. Data Sharing and Disclosure

  • 7.1. Third-Party Services: Data may be shared with service providers (e.g., payment processors).
  • 7.2. Legal Compliance: Data may be disclosed to comply with laws or regulations.
  • 7.3. Non-Sale of Information: We do not sell or exchange your personal information.
  • 7.4. Business Transactions: Data may be transferred in cases of mergers or acquisitions.

8. International Data Transfers
If data is processed outside the EEA, we ensure appropriate safeguards are in place as required by GDPR.

9. Your Rights
You have the following rights:

  • 9.1. Right to Information: Access details about how your data is processed.
  • 9.2. Right of Access: Request a copy of your data.
  • 9.3. Right to Rectification: Correct inaccuracies in your data.
  • 9.4. Right to Erasure: Request deletion of data under certain conditions.
  • 9.5. Right to Restriction: Limit data processing under specific circumstances.
  • 9.6. Right to Data Portability: Receive data in a structured format.
  • 9.7. Right to Object: Object to specific processing, such as direct marketing.
  • 9.8. Right to Withdraw Consent: Revoke consent for data processing.

To exercise these rights, contact us at support@promt-hub.com.

10. Security
We implement robust security measures, including encryption, access controls, and regular audits, to protect your data. Users are encouraged to follow best practices, such as using strong passwords and enabling two-factor authentication.

11. Retention of Information
We retain personal data only as long as necessary for legal, regulatory, or business purposes. Once retention periods end, data is securely deleted or anonymized.

12. Automated Decisions and Profiling
We do not make automated decisions with legal consequences. Profiling is used only to personalize content and enhance user experience.

13. Complaints and Disputes
If you have concerns about data processing, you can contact us for resolution. You also have the right to file a complaint with the relevant Data Protection Authority in Czech Republic.

14. Changes to the Policy
This Privacy Policy may be updated periodically. Continued use of the website signifies acceptance of updated terms.

15. Contact Us
For questions or concerns, email us at support@promt-hub.com

Last updated: 28.07.2024